Returns, Cancellations & Refunds Policy

Consumer change-of-mind cancellation

Consumers buying online will generally have 14 days after receiving goods to tell GBS they wish to cancel, subject to statutory exceptions. Contact info@geneticbiosystems.com before returning goods.

Condition and handling

Consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Where the law permits, a refund may be reduced to reflect diminished value caused by handling beyond that level.

Return costs

For a change-of-mind cancellation, the customer may be responsible for direct return costs unless GBS agrees otherwise or the law requires GBS to bear them. Faulty/damaged/misdescribed goods are handled in accordance with applicable law.

Refund timing and delivery charges

Refunds will be made within the period required by law. Where applicable, GBS will refund the standard outbound delivery charge paid for the original order, but not necessarily any extra amount paid for a premium delivery service.

Faulty, damaged or incorrect goods

Contact info@geneticbiosystems.com promptly with the order number and relevant details. Nothing in this policy limits statutory rights.

5.6 Transit-damage evidence

GBS may reasonably request photographs of the external packaging, internal packaging, shipping label and damaged item. Retain the item and packaging until GBS confirms they are no longer required.

How to request a return

Email info@geneticbiosystems.com with your name, order number, item(s) concerned and whether you are cancelling, reporting damage/fault or requesting another remedy. A consumer may use the Model Cancellation Form but does not have to.